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COPOCO Community CU
COPOCO@HOME
Online Account Access 24/7
  • mobile deposit capture Jan 2020
  • Financial Assistance Available
  • COPOCO Debit/Credit Card use
  • Online Lending
  • 2x uChoose Rewards Home & Garden
  • 2020 Safety Day Cancellation
  • mobile deposit capture Jan 2020
  • Financial Assistance Available
  • COPOCO Debit/Credit Card use
  • Online Lending
  • 2x uChoose Rewards Home & Garden
  • 2020 Safety Day Cancellation
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Message to our members regarding COVID-19

Update: 4/30/2020

In the best interest of our members, COPOCO Community Credit Union will be partaking in the MiMortgage Relief Partnership to provide extended financial assistance to our members.

This will allow approved borrowers to receive additional financial assistance for up to 90 days for their mortgages.

 

To learn more about how the MiMortgage Relief Partnership can assist you, please contact the credit union. You may call: 989.684.1873 or send an email to covidrelief@copoco.org.

 

Update: 4/1/2020

At COPOCO Community Credit Union, we understand the ongoing concerns of our members, both health and financial. That is why we are extending our financial assistance even further. See the new offers below!

With the "Stay Home, Stay Safe Order" we understand that not everyone can visit a branch to sign the documents. That is why we have added the ability for members to sign documents from the security of their homes. Loan officers and Member Service Representatives will be able to share these opportunities with you.

Financial Assistance We Are Currently Offering

  • Mortgage Modification to defer three payments 
  • Emergency Hardship Loan up to $1000.00
  • Skip-A-Pay (60 Days) - Application Here
  • COPOCO VISA® Platinum Skip-A-Pay
  • Pay-by-Phone: Fee is temporarily being waived

If you have any questions regarding your qualifications or need additional financial assistance please contact the credit union. You may call: 989.684.1873 or send an email to covidrelief@copoco.org.

A reminder of hours and remote services:

Drive-thru Hours:

  • Monday through Friday 8:30am - 5:30pm
  • Saturday 8:30am - 12pm

Appointments are available 

Ways to contact us:

  • Phone: 800.292.2897
  • Text: 800.572.0725
  • Facebook Messenger

Remote Services:

Update: 3/30/2020

COPOCO Community Credit Union will be skipping all qualified member's COPOCO VISA®  Platinum next payment. This Skip-A-Pay will not have a fee associated with it. 

Members will still be allowed to make a payment if they choose. 

If you have any questions regarding your qualifications or need additional financial assistance please contact the credit union. You may call: 989.684.1873 or send an email to covidrelief@copoco.org.

Financial Assistance We Are Currently Offering

  • Emergency Hardship Loan up to $1000.00 
  • Skip-A-Pay (60 Days) - Application Here
  • COPOCO VISA® Platinum Skip-A-Pay
  • Pay-by-Phone: Fee is temporarily being waived

 

Update: 3/25/2020

COVID-19 - Immediate Relief and Assistance Now Available 

COPOCO Community Credit Union realizes that members may experience financial burdens or loss of income due to the COVID-19 pandemic. In the spirit of the credit union philosophy of “people helping people,” we are committed to being sensitive and responsive to the needs of our members in light of this ongoing global health pandemic. If you are experiencing financial hardships, please contact the credit union and our collections or loan department will be happy to assist you in discussing payment strategies and / or loan relief options, etc. You may call: 989.684.1873 or send an email to covidrelief@copoco.org.

Financial Assistance We Are Currently Offering

  • Emergency Hardship Loan up to $1000.00 
  • Skip-A-Pay (60 Days) - Application Here
  • Pay-by-Phone: Fee is temporarily being waived

 

Update: 3/24/2020

 

COPOCO Community Credit Union is here for you, especially as our leaders are encouraging us to enforce "Stay Home, Stay Safe order".

We are here to help

In tough times, we understand the importance of supporting our members with their financial needs. This means increasing the channels in which you can communicate with us. This includes:

  • Phone: 800.292.2897

  • Text: 800.572.0725

  • Facebook Messenger

Our Drive-Thru and Call Center services will remain available to assist you with your normal day-to-day transactions, our hours will remain:

  • Monday through Friday 8:30am - 5:30pm

  • Saturday 8:30am - 12pm

Additionally, the option for remote services is available for you to access your accounts from the safety of your home 24/7. These include:

Your money is in good hands

We want to assure you that you can count on COPOCO Community Credit Union to keep your deposits safe and to put our members first. Please know your money is safe with COPOCO Community Credit Union. Your deposits are federally insured up to $250,000 by the NCUA, an agency of the federal government. There is no safer place for your money than with COPOCO Community Credit Union.

We are here to assist you, feel free to contact us regarding any concerns you may have. For up-to-date information regarding COPOCO Community Credit Union's COVID-19 efforts, please visit copoco.org/COVID19

 

Update: 3/16/2020

With ongoing concerns regarding the coronavirus (COVID-19), COPOCO Community Credit union would like to extend the importance of our member's financial and health wellness. To keep both our members and employees healthy during this time, we will be implementing extra measures to provide the same quality services but in a safer setting.

To best fight against the spread of the infection, we have decided to take the following actions:

  • All lobbies will no longer be open to members, however, all drive-thru lanes will remain open with lane one of our Wilder branch being open for paperwork.
  • All loans and member service documents will be prepared over the phone
  • During business hours, ATMs, night drop, and mobile deposits will be checked hourly.
  • Increased help in our call center.
  • Meetings with loan officers will be available through appointments.

At this time, we would like to encourage the use of our online services, so you may bank from the comfort of your home:

Although the situation might consistently be developing, we will be doing our best to monitor the situation so we can adjust accordingly to provide support for our members. Stay tuned to our website and social media for additional updates.

Again, Thank you for your continued support as a COPOCO Community Credit Union member.

 

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