Q & A - COPOCO Community CU

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COPOCO Community CU
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  • We are excited to announce a system upgrade coming soon. Visit www.copoco.org to learn more.
  • Is it time to make your house into a home? We can help. Contact out loan department today for more information.
  • Join us for our 2022 COPOCO Kid's Club Safety Day June 4th 2022 from 9:00 am till noon at our Wilder Rd. location.
  • Coming Soon. We are excited to announce new changes coming to COPOCO Community Credit Union. Visit www.copoco.org to learn more.
  • Join us for our 2022 COPOCO Kid's Club Safety Day June 4th 2022 from 9:00 am till noon at our Wilder Rd. location.
  • Is it time to make your house into a home? We can help. Contact out loan department today for more information.
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                                              FREQUENTLY ASKED QUESTIONS
Q: Why is COPOCO Community Credit Union making this change?
A: This system upgrade is an important technology improvement for the credit union and our members. This technology
will enable COPOCO to operate more efficiently as well as provide the members with new products, functionality and benefits. The new
system will bring more applications and funtionality to the Online Banking system and more functionality to our Mobile Banking system.
 
Q: When will the credit union be closed?
A: The credit union will be closed Wednesday, June 1st and Thursday, June 2nd for the conversion. We will return to normal business 
hours on Friday, June 3rd.
 
Q: Is the credit union merging with someone else?
A: No, COPOCO is not merging with another credit union. This is simply a transaction software upgrade.
 
Q: When will the changes take place?
A: We will transition to the new system effective Wednesday, June 1st. Because of the complex nature of the transition, our offices will 
be closed on Wednesday, June 1st and Thursday, June 2nd.
 
Q: Will I be able to access my money and/or accounts during the closure?
A: Yes, you can access your funds at ATMs or by using your debit cards.
 
Q: Are my accounts safe and secure? How safe is this transition?
A: Yes, we will continue to maintain industry best practices and keep member security priority throughout the upgrade.
The new system will provide even more safeguards to protect sensitive information.
We encourage you to review statements before, during and after the conversion to ensure accounts are accurate.
They should be accurate, however taking a second look will be beneficial. 
 
Q: Will account numbers change?
A: No, account numbers will not change.
 
Q: Will Direct Deposit/ACH/Payroll Deductions be affected?
A: No, transactions will be processed without interruption. There is no need for you to contact your employer or others who deposit
or withdraw funds from your accounts. Payments to credit cards posted by payroll deductions/splits will be converted to auto transfers.
 
Q: Will I need to order new checks?
A: No, the check information will remain the same. If you are running low on checks we suggest ordering one box of checks till the 
system upgrade is complete.
 
Q: Will I be issued a new debit card or credit card and PIN?
A: No, all debit and credit cards and their PINs will remain the same. Cards may be used throughout the transition without interruption.
Do keep in mind, following the close of businees on May 31st, debit cards will move to offline processing unitl the new system is live.
During this time, new transactions will be delayed in posting to your account. Large purchases should be avoided as possible while in
offline processing to avoid overdraft fees.
 
Q: Will account history be transferred to the new system?
A: Account history will NOT transfer. Previous e-statements will not transfer. You should make sure to download and
save the previous e-statements for reference prior to close of business on May 31st.
 
May statements will be available in early June and will be mailed to all members, including those enrolled in e-statements.
The first e-statement will be made avaiable in early July.
 
Q: Will statements remain the same?
A: All members, regardless of whether they are enrolled in e-statements, will receive a paper statement for the month of
June. Following this, e-statements enrollees will begin receiving e-statements again.
 
Q: Will Online Banking Login IDs and passwords change?
A: Online banking user names and passwords will not convert to the new system. The first-time you log into the new system,
you will need to use your member number. If your member number is less than six digits you will need to add zeros to the
beginning of your member number. (EXAMPLE - If your member number is 1234 your temporary login will be 001234.)
If your member number is longer than six digits you will enter it as normal.
 
Your new temporary password will be the last four digits of the main member's SSN. Following the initial login you will be prompted to
change your login ID and password to the one of your choosing. *Please note your login can no longer be your member
number.
 
Once you login into the new system you will be asked to set up security questions along with changing your login
and password.
 
Q: Will Bill Pay be affected by the conversion?
A: Active Bill Payees and recurring payments will transfer to the new bill pay platform. However, you should consider printing
a copy of payees for future reference. The creations of new Bill Pay transactions will be unavailable over the conversion time.
 
Q: What should be expected prior to the conversion?
A: Converting to a new transaction software will enable COPOCO Community Credit Union to operate more efficiently as well 
as provide members with new functionality and benefits but expect some service interruptions. Online banking, mobile
banking, and phone banking services will be unavailable from 5:30pm Tuesday, May 31st until 8:30am Friday, June 3rd. 
Debit and credit cards will function with offline limits at ATMs and point of sale locations. It is recommended for members to
withdraw cash on or before May 31st and have access to alternate forms of payments.
Additionally, branches will be CLOSED Wednesday, June 1st and Thursday, June 2nd.
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