Response to COVID-19 - COPOCO Community CU

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COPOCO Community CU
COPOCO@HOME
Online Account Access 24/7
  • POWERLINE Audio Teller 1-844-315-7618 24 hour banking
  • Certificate Account Special. For more information visit www.copoco.org or talk to a member service rep today.
  • Certificate Account Special. For more information visit www.copoco.org or talk to a member service rep today.
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Update: 10/31/2022

Lobby Hours 

Monday - Friday 8:30am till 5:00pm

Drive-Thru Hours

Monday - Friday 8:30am - 5:30pm

Saturday 8:30am till 12:00pm

Staying Safe- 

Our staff has daily health screenings before punching into work. We are always sanitizing our work area to provide a clean space for our members and staff. 

If you need services other than a teller transaction or the coin machine, we ask that you please continue to make an appointment, so we are able to serve you as quickly as possible. 

Please remember to stay home if you are sick. You can utilize our home banking system for your immediate needs. 

 

Update: 8/19/2021

CDC Guidelines effective MONDAY, August 9 2021

All EMPLOYEES are required to wear a mask. We ask that all branch VISITORS please wear a mask. 

Fully Vaccinated and unvaccinated according to the CDC:

*To maximize protection from the Delta variant and prevent possibly spreading it to others, wear a mask indoors in public if you are in an area of substantial or high transmission.

*Our branches are located in Saginaw and Bay County.

*Saginaw and Bay County are currently rated as an area of substantial transmission. 

THANK YOU for your continued cooperation!

Message to our members regarding COVID-19

Update: 8/09/2021

CDC Guidelines effective MONDAY, August 9 2021

ALL visitors and employees are required to wear a mask.

Fully Vaccinated and unvaccinated according to the CDC:

*To maximize protection from the Delta variant and prevent possibly spreading it to others, wear a mask indoors in public if you are in an area of substantial or high transmission.

*Our branches are located in Saginaw and Bay County.

*Saginaw and Bay County are currently rated as an area of substantial transmission. 

THANK YOU for your continued cooperation!

Update: 6/24/2021

OUR WILDER RD BRANCH IS NOW OPEN!

Lobby hours 8:30am till 5:00pm

Drive-Thru hours 8:30am till 5:30pm

We are excited to see you.

We will be requiring anyone unvaccinated to wear a mask while visitng all branches. 

 

Update: 6/14/2021

Our Cabaret Branch lobby is open!

3262 Cabaret Trail S. 

Saginaw, MI 48603

989-799-8636

Monday- Friday 8:30 am - 9:30 am for the vulnerable population,

Monday - Friday 9:30 am - 5:00pm

 

We are still REQUIRING MASKS for anyone that is unvaccinated and entering the branch.

We are excited to welcome you back into our Cabaret Branch.

If you need services other than a teller transaction or the coin machine, we ask that you please continue to make an appointment, so we are able to serve you as quickly as possible.

Drive-thru is available for your usual transactions. 

WE CAN'T WAIT TO SEE YOU!

Branch staff continue to follow social distancing protocols and a specific set of health and safety guidelines that include the following:

• Employees are completing a health assessment every morning.

• Branch capacity is limited to so that we can maintain required social distancing.

• COPOCO branches are cleaned and disinfected regularly, following cleaning and health safety recommendations provided by the CDC.

 

Update: 5/24/2021

 Our Straits Lobby is Open

1479 Straits Drive,

Bay City, MI 48706

Monday- Friday 8:30 am - 9:30 am for the vulnerable population, 

Monday - Friday 9:30 am - 5:00pm 

 

We are still REQUIRING MASKS for anyone that is unvaccinated and entering the branch.

We are excited to welcome you back into our Straits Branch.

If you need services other than a teller transaction or the coin machine, we ask that you please continue to make an appointment, so we are able to serve you as quickly as possible.

Drive-thru is available for your usual transactions. 

WE CAN'T WAIT TO SEE YOU!

Branch staff continue to follow social distancing protocols and a specific set of health and safety guidelines that include the following:

• Employees are completing a health assessment every morning.

• Branch capacity is limited to so that we can maintain required social distancing.

• COPOCO branches are cleaned and disinfected regularly, following cleaning and health safety recommendations provided by the CDC.

 

Update: 6/25/2020

We are happy to announce, beginning Monday, June 29th, all branches will be open by Appointment Only. Our Drive-Thru and Call Center will remain OPEN to serve members. Current and potential new members will be able to schedule appointments for select services Monday through Friday from 9am - 5pm. All teller transactions will remain strictly drive-thru only at this time.

To schedule an appointment, please, click here or call 800-292-2897.

In addition to opening for appointments, our branches will now be accepting coin exchanges. At the front door of every location, there has been a doorbell installed. Once you press the doorbell, an employee will be out to collect the coin and to complete the transaction.

To keep both employees and members safe, we will be taking the following precautions:

  • A short COVID screening form will be required to be completed upon scheduling appointments.
  • Both members and employees will be required to wear masks. It may be asked that you temporarily remove the mask to verify identity.
  • Please do not bring children or nonessential individuals to your appointments unless necessary.
  • Respect social distancing by remaining 6 ft apart from one another in the lobby.
  • Germ shields have been installed in every office.
  • Public restrooms and drinking fountains will remain temporarily closed.
  • Please be patient. This is a new process for us as well and, we are doing our best to provide a safe environment for our employees and our members.

Update: 6/4/2020

COPOCO CCU realizes that the consequences of the pandemic and flooding could be long-term and life-altering to our members and their families. We are dedicated to continuing to assist our members as they navigate through this difficult time. Along with our current financial relief options, we are now offering an Emergency Recovery Loan for those affected by the pandemic or flooding.

Financial Assistance We Are Currently Offering

  • Emergency Recovery Loan up to $2500.00 
  • Mortgage Modification to defer three payments 
  • Emergency Hardship Loan up to $1000.00
  • Skip-A-Pay (60 Days)  (No Longer Available as of 7/17/2020)
  • COPOCO VISA® Platinum Skip-A-Pay
  • Pay-by-Phone: Fee is temporarily being waived (No Longer Available as of 7/17/2020)

If you have any questions regarding your qualifications or need additional financial assistance please contact the credit union. You may call: 989.684.1873 or send an email to covidrelief@copoco.org.

Update: 4/30/2020

In the best interest of our members, COPOCO Community Credit Union will be partaking in the MiMortgage Relief Partnership to provide extended financial assistance to our members.

This will allow approved borrowers to receive additional financial assistance for up to 90 days for their mortgages. 

 

To learn more about how the MiMortgage Relief Partnership can assist you, please contact the credit union. You may call: 989.684.1873 or send an email to covidrelief@copoco.org.

 

Update: 4/1/2020

At COPOCO Community Credit Union, we understand the ongoing concerns of our members, both health and financial. That is why we are extending our financial assistance even further. See the new offers below!

With the "Stay Home, Stay Safe Order" we understand that not everyone can visit a branch to sign the documents. That is why we have added the ability for members to sign documents from the security of their homes. Loan officers and Member Service Representatives will be able to share these opportunities with you.

Financial Assistance We Are Currently Offering

  • Mortgage Modification to defer three payments 
  • Emergency Hardship Loan up to $1000.00
  • Skip-A-Pay (60 Days) 
  • COPOCO VISA® Platinum Skip-A-Pay
  • Pay-by-Phone: Fee is temporarily being waived

If you have any questions regarding your qualifications or need additional financial assistance please contact the credit union. You may call: 989.684.1873 or send an email to covidrelief@copoco.org.

A reminder of hours and remote services:

Drive-thru Hours:

  • Monday through Friday 8:30am - 5:30pm
  • Saturday 8:30am - 12pm

Appointments are available 

Ways to contact us:

  • Phone: 800.292.2897
  • Text: 800.572.0725
  • Facebook Messenger

Remote Services:

Update: 3/30/2020

COPOCO Community Credit Union will be skipping all qualified member's COPOCO VISA®  Platinum next payment. This Skip-A-Pay will not have a fee associated with it. 

Members will still be allowed to make a payment if they choose. 

If you have any questions regarding your qualifications or need additional financial assistance please contact the credit union. You may call: 989.684.1873 or send an email to covidrelief@copoco.org.

Financial Assistance We Are Currently Offering

  • Emergency Hardship Loan up to $1000.00 
  • Skip-A-Pay (60 Days) 
  • COPOCO VISA® Platinum Skip-A-Pay
  • Pay-by-Phone: Fee is temporarily being waived

 

Update: 3/25/2020

COVID-19 - Immediate Relief and Assistance Now Available 

COPOCO Community Credit Union realizes that members may experience financial burdens or loss of income due to the COVID-19 pandemic. In the spirit of the credit union philosophy of “people helping people,” we are committed to being sensitive and responsive to the needs of our members in light of this ongoing global health pandemic. If you are experiencing financial hardships, please contact the credit union and our collections or loan department will be happy to assist you in discussing payment strategies and / or loan relief options, etc. You may call: 989.684.1873 or send an email to covidrelief@copoco.org.

Financial Assistance We Are Currently Offering

  • Emergency Hardship Loan up to $1000.00 
  • Skip-A-Pay (60 Days) 
  • Pay-by-Phone: Fee is temporarily being waived

 

Update: 3/24/2020

 

COPOCO Community Credit Union is here for you, especially as our leaders are encouraging us to enforce "Stay Home, Stay Safe order".

We are here to help

In tough times, we understand the importance of supporting our members with their financial needs. This means increasing the channels in which you can communicate with us. This includes:

  • Phone: 800.292.2897

  • Text: 800.572.0725

  • Facebook Messenger

Our Drive-Thru and Call Center services will remain available to assist you with your normal day-to-day transactions, our hours will remain:

  • Monday through Friday 8:30am - 5:30pm

  • Saturday 8:30am - 12pm

Additionally, the option for remote services is available for you to access your accounts from the safety of your home 24/7. These include:

Your money is in good hands

We want to assure you that you can count on COPOCO Community Credit Union to keep your deposits safe and to put our members first. Please know your money is safe with COPOCO Community Credit Union. Your deposits are federally insured up to $250,000 by the NCUA, an agency of the federal government. There is no safer place for your money than with COPOCO Community Credit Union.

We are here to assist you, feel free to contact us regarding any concerns you may have. For up-to-date information regarding COPOCO Community Credit Union's COVID-19 efforts, please visit copoco.org/COVID19

 

Update: 3/16/2020

With ongoing concerns regarding the coronavirus (COVID-19), COPOCO Community Credit union would like to extend the importance of our member's financial and health wellness. To keep both our members and employees healthy during this time, we will be implementing extra measures to provide the same quality services but in a safer setting.

To best fight against the spread of the infection, we have decided to take the following actions:

  • All lobbies will no longer be open to members, however, all drive-thru lanes will remain open with lane one of our Wilder branch being open for paperwork.
  • All loans and member service documents will be prepared over the phone
  • During business hours, ATMs, night drop, and mobile deposits will be checked hourly.
  • Increased help in our call center.
  • Meetings with loan officers will be available through appointments.

At this time, we would like to encourage the use of our online services, so you may bank from the comfort of your home:

Although the situation might consistently be developing, we will be doing our best to monitor the situation so we can adjust accordingly to provide support for our members. Stay tuned to our website and social media for additional updates.

Again, Thank you for your continued support as a COPOCO Community Credit Union member.

 

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