System Updates - COPOCO Community CU

We are excited to announce that COPOCO Community Credit Union will be upgrading its transaction software to improve member experience. The changes will include upgrades to the following systems: Online Banking, Phone Transfers, and Payment Processing. You may find more information here by viewing the Resource Guide and the General FAQs. Contact us directly, if you have additional questions. Stop by any branch or give us a call, 989-684-1873. You also can view more information here - Q&A

COPOCO 2022 SYSTEM UPGRADE

RESOURCE GUIDE

SYSTEM UPGRADE SCHEDULE						HOW TO PLAN AHEAD

Friday, May 27th
Last day to order Debit/VISA® Cards						If you know your Debit Card is lost or damaged, please notify
until the new system is live on June 3rd.						us immediately so the old card can be deactivated and a new
						card can be issued.

Sunday, May 29th
Mobile App will be down starting Sunday, May 29th						You may still access your account at www.copoco.org
until the new system is live on June 3rd.						until Tuesday, May 31st at 5:30 p.m. until the new system is live.


Tuesday, May 31st
Last day for Online Banking until the new						All online banking will need to be completed by 4:00 p.m. EST
system is live on June 3rd.						on May 31st. Existing accounts will have to reset usernames
						and passwords following the conversion.


Tuesday, May 31st
Any funds sitting in the ACH Warehouse will be released on						Members will have access to their money a day early as long as
May 31st.						funds are in the ACH Warehouse.


Branches close on the current system at 5:30 p.m.						Please complete all cash withdrawals, online banking
						transactions, mobile transactions and account transfers prior to
						5:30 p.m. EST on May 31st. If you need to schedule bill payments
						you will also need to do so prior to 5:30 p.m. EST on May 31st.
						Anything scheduled to be paid prior to close of business
						(5:30 p.m. EST) on this day will process.

Statement Message - E-Statements will be unavailable						All members will receive paper statements for the month of
						May. Netbranch will no longer be available. E-Statements
						will resume for the June statement.


Audio, Mobile, and Online Banking as well as Bill Pay will be						Active Bill Payees and recurring payments will transfer to the
unavailable after 5:30 p.m.						new bill pay platform. However, it is advised to print a
						hard copy of exisiting payees for future reference.
						All scheduled transfers will not convert. They will need to be set
						up on the new system.

						The creation of new bill pay transactions will be unavailable
						June 1st and June 2nd.

Debit cards move to offline processing						While debit cards are in offline processing, you will be able
						to make purchases, but those will be accepted or declined
						according to industry stand-in limits which may be different
						than actual account balances. To avoid any NSF fees, please
						make sure you have an accurate account balance at 3:00 p.m.
						EST and keep a register of any transactions made.


						Although debit card access will be available it is advised to keep
						extra cash on hand.

Wednesday, June 1st
Credit Union branches and online banking will be closed						All branches and electronic banking systems will be closed. Any
for system upgrade. No system is available.						business that cannot wait to be handled after June 2nd must be
						completed before close of business on Tuesday, May 31st.

Thursday, June 2nd
Branches will be closed.						The credit union will be closed for the day.


Voice response and online banking may be available in the						Voice response and online banking may be made available the
afternoon.						afternoon of June 2nd.

Friday, June 3rd
All branches will reopen on the new system at regularly scheduled						Members with Online Banking or Bill Pay are advised to
times.						login to the new system to verify account balances, active
						Bill Pay Payees, recurring transactions, and to
Audio Banking, Mobile Banking, Online Banking, Bill Pay will come						familiarize yourselves with the new system navigation.
back online on the new banking system.						Login credentials will not convert to the new system.

Debit cards return to normal processing.

IMPORTANT LOGIN CHANGES EFFECTIVE JUNE 2nd 2022

*Current Online Banking Login IDs and passwords will be changing on the new system! The first-time you log in to the new system,

you will need to use your member number. If your member number is less than six digits you will need to add zeros to the beginning.

Example if your member number is 1234 your member number will be 001234. If your account number is the longer than

six digits you will enter that as normal.

Your new temporary password is the last four digits of the main account holder SSN.

Following the initial log in, you will be prompted to change your login ID and password to one of your choosing.

You will also be asked to set up a series of security questions.

To access Mobile Banking, you will need to first log in to the online banking platform via desktop browser.

(using the log in credentials noted above)

ADDITIONAL CHANGES EFFECTIVE JUNE 1st

Account and Platform Changes:

Previous e-statements WILL NOT be available. A paper statement will be issued for the month of June and available to all members

including those enrolled in e-statements, The first e-statement available through online banking will be in early July. We advise you

print your account history and last few statements from Online Banking prior to the conversion for reference. You may also request

printed copies of your statements in branch.

Any payments scheduled via Bill Pay prior to the close of business day May 31st will be made. All new bill payments will need to be
set-up after Thursday, June 2nd.

Be advised payroll will post by transaction code and transfers may not occur.

Although member account numbers will remain the same, account suffixes may change.

Please remember all Branches and banking systems will be closed Wednesday, June 1st and Thursday, June 2nd.

WHAT WILL NOT CHANGE

Current certificate and loan terms, as well as any payments due dates will remain the same.

Checks, debit cards, and credit cards will not need to be updated.

Debit and credit card numbers will remain the same including Debit Card Personal Identification Numbers (PINs).

Member account numbers will remain the same, so any direct deposits should not need to be updated. It is unnecessary for you to

contact employers or others who currently withdraw or deposit funds into the account. Note: Account suffixes may change.