Merger FAQs - COPOCO Community CU
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Frequently Asked Questions

When will the account conversion take place?
Account conversion is currently planned for March 1, 2026. While access to some services may transition at different intervals leading up to and through the account conversion, there should be no impact to your ability to use your account up to and through conversion.

Will my account number or account names change with the account conversion?
You’ll receive more information on any account changes as we get closer to account conversion, no later than 30 days prior to the conversion date.

Will I need to update my ACH (Automated Clearing House) transactions (Social Security, payroll, etc.)?
Following account conversion, you will need to contact any business that you provided your account information to for ACH payments or deposits and provide your updated routing number: 272479935. We’ll provide you with more information as we get closer to account conversion.

Will fees change?
You will receive a copy of ELGA CU’s fee schedule in future correspondence. While you may notice different terminology and intervals at which fees may be charged, it is our goal to keep total fee amounts the same or less than what was historically charged. Please see the fee schedule included with other information about the merger at www.ELGACU.com/COPOCO for more information.

Will new debit cards be issued as part of the account conversion?
Yes, new debit cards will be sent to replace existing COPOCO-branded debit cards, and you will be sent new personal identification numbers (PINs) at least 30 days prior to the conversion date.

What is ELGA CU’s routing and transit number?
Routing and transit number is 272479935.

Will my COPOCO checks still work, or do I need to order new ones?
While COPOCO checks will be accepted and processed as normal until account conversion, you will be provided with new checks prior to or following account conversion. More details will be included in future correspondence.

Will my loan(s) remain the same following account conversion?
We expect your existing loans to transfer to ELGA CU with the same terms. In the event that a change to any particular loan could be necessary, we will contact you at the appropriate time frames as required by law to discuss all available options.

How will this affect my loan payments?
You will continue to make loan payments to COPOCO until account conversion. Following conversion, you will make loan payments to ELGA Credit Union.

When will I receive my account statement from ELGA CU?
You’ll receive the account history since your last statement and through the month end prior to the account conversion. Following the account conversion, you will receive your first integrated ELGA CU account statement. That first statement will serve as a reference to verify balances, etc. by matching it to your former COPOCO Bank statement.

Will my certificate rates change?
All certificate products will retain their structure and term when converted.

Will beneficiaries transfer with account(s)?
Any previously designated beneficiaries will follow the account when integrated with ELGA CU’s system.

When will I be able to use an ELGA CU CO-OP ATM?
After closing, COPOCO members will be able to use ATMs fee-free at current COPOCO locations with their COPOCO debit cards.

Following the account conversion, you will be able to use any branch or ATM within ELGA CU’s network. You may also use any credit union participating in the CO-OP Shared Branch network. The CO-OP Shared Branch network allows credit union members to access their account and conduct transactions at more than 5,000 credit union locations nationwide. For a full list of ELGA CU branch locations, ATMs, and nationwide CO-OP Shared Branch locations, visit www.elgacu.com/bank/locations/.

Does ELGA CU offer account access by phone and when will it be available to me?
Yes, ELGA CU offers 24-hour telephone banking, an audio response system that allows access to account balances and history, and Member Service Agents Monday, Tuesday, Thursday and Friday from 8 am – 6 pm; Wednesday 9:30 am – 6 pm; and Saturday 10 am – 1 pm. Service is accessible when calling us at 810-715-3542, and we expect it to be available after account conversion.

When will digital/mobile access be available?
COPOCO‘s current online and mobile banking will be inaccessible after conversion. Digital Services will be available via ELGA CU’s digital banking platforms after account conversion. A detailed communication about initial access will be sent in future correspondence.

Does ELGA CU support mobile wallet transactions?
ELGA CU currently supports transactions in Apple Pay, Google Pay and Samsung Pay. Apple Pay is a registered trademark of Apple, Inc. Google Pay is a trademark of Google LLC. Samsung Pay is a registered trademark of Samsung Electronics Co., Ltd.

Where can I go to find out more about ELGA Credit Union?

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